Shipping Policy

Dispatch Timelines

All consignments ship from our warehouse in Rohini, Delhi. Stock items ordered before 2 PM on a working day are dispatched the same day. Orders placed after 2 PM, on Sundays or on public holidays go out the next working day.

Custom-size and custom-printed orders run on a production schedule rather than from stock. Lead time is confirmed in writing when the order is placed, and typically runs 5 to 10 working days depending on quantity and print requirement.

Delivery Time

• Delhi NCR — 1 to 2 working days from dispatch
• Other metro cities — 2 to 4 working days from dispatch
• Tier 2 and Tier 3 cities — 4 to 6 working days
• North East, Jammu & Kashmir, Ladakh, Andaman & Nicobar — 7 to 10 working days

These are indicative. Courier delays caused by weather, strikes, regional restrictions or force majeure are outside our control.

Shipping Charges

Shipping is calculated at checkout on weight, volumetric weight and destination pin code. Packaging is bulky relative to its weight, so large consignments are usually charged on volumetric weight.

Orders above ₹2,500 ship free across India. For pallet-scale or repeat consignments, freight is quoted separately and is often cheaper than the standard courier rate — ask before ordering. Local pickup from the Rohini warehouse can be arranged on prior confirmation.

Tracking

A tracking number is emailed once the consignment is handed to the courier. Tracking usually goes live on the courier’s system within 24 hours of dispatch. Questions on a live consignment: sales@thriftbazaar.co, +91 78793 60762 or +91 99994 57513.

Checking Your Delivery

Check the consignment at the time of delivery. If the outer packaging is torn, wet or visibly tampered with, note it with the delivery agent before signing and photograph it. Transit damage must be reported within 48 hours — claims raised later are difficult to settle with the courier.

Undelivered Consignments

Couriers make up to three delivery attempts. If all three fail, or the address is incorrect or incomplete, the consignment returns to us and re-dispatch is chargeable at actual freight cost. Please include a landmark, pin code and a reachable phone number with every delivery address.

GST Invoice

A GST invoice with HSN codes travels with every consignment and is emailed on dispatch. Add your GSTIN at checkout to have it printed on the invoice for input tax credit.