Returns & Refunds

Packaging is a consumable, so returns work differently here than they do for retail goods. This page sets out exactly what Thrift Bazaar will and will not take back, so there are no surprises.

Return Window

Raise a return request within 7 days of delivery. After 7 days we cannot accept a return, except where goods are defective and the defect could not reasonably have been spotted earlier.

What We Accept

• Sealed packs in original, unopened condition
• Wrong item or wrong size delivered against your order
• Short quantity against the invoice
• Manufacturing defects — split seams, failed adhesive strips, incorrect micron or GSM against the listed spec
• Transit damage, reported within 48 hours of delivery with photographs

What We Cannot Accept

• Opened or part-used packs. Packaging cannot be resold once a pack is broken into
• Custom-printed or custom-size orders. Produced against your artwork or measurements, with no resale value to anyone else
• Items where the size ordered turned out not to suit your product — request a sample before committing to a large order
• Goods stored badly after delivery, for example damp, crushed or sun-damaged stock

How To Raise A Return

1. Email sales@thriftbazaar.co or WhatsApp +91 78793 60762 within the 7-day window
2. Include your order number, the item and quantity affected, and photographs of the goods and outer packaging
3. We confirm whether the return is accepted, usually within one working day
4. Once accepted, we arrange pickup or share our Rohini, Delhi return address

Return Shipping Costs

Where the fault is ours — wrong item, short quantity, defect or transit damage — we bear the return freight. Where the return is a change of mind on an unopened pack, return freight is payable by you and is deducted from the refund.

Refunds

Once returned goods reach us and pass inspection, the refund is issued to the original payment method within 5 to 7 working days. Bank processing may add a few days. Prepaid orders cancelled before dispatch are refunded in full with no deduction.

If you would rather have replacement stock than money back, we can send a replacement consignment instead — usually faster for a business that needs the packaging to keep shipping.

Order Cancellation

Orders can be cancelled free of charge any time before dispatch. Once a consignment has left our warehouse it is treated as a return under the terms above. Custom-printed and custom-size orders cannot be cancelled once production has started.